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Complaints PolicyHere at Connect Yorkshire we strive to provide a good service for companies around the region. However, if you feel we have not delivered this high level of customer service then this is how you can let us know: What you can do if you have a complaint about us? If you have a complaint about the services you have received from Connect Yorkshire, you can:
What kind of things can you complain to us about? Examples include where you think we have:
What can you do if you do not want to speak to us? You do not have to speak to anyone if you don't want to - you can write (by letter, fax or email) to the Operations Manager if you would prefer to do so. Contact details are listed below. How long will it take? We will acknowledge all complaints within two working days. The Operations Manager will aim to email or write to you about your complaint within a maximum of 15 working days of receiving it. If, for some special reason, they cannot reply within that time, they will let you know and explain why. What can you do if you think our decision on your complaint about Connect Yorkshire is wrong or unfair? If you think the decision was wrong or unfair, please write to the Operations Manager. A Director will then consider your complaint and they will aim to write to you within 20 working days. Questions and Contact Details If you have any questions about this, please telephone, email or write to: 
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